Terms of Use

Welcome to Q-Pay, an offline shopping, payment facilitation, and rewards ecosystem operated by Mythri Smart Bazaar Private Limited (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern the access to and use of our website located at https://mythrismartbazaar.com (the “Site”), the Q-Pay Customer Application, and the Q-Pay Merchants Application (collectively, the “Services”).

These Terms apply to both individual consumers (“Customers” or “Users”) and retail business owners (“Merchants”). By registering for, downloading, accessing, or using any part of the Q-Pay platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

PART I: GENERAL PROVISIONS (Applicable to Customers & Merchants)

1. Platform Operator & Intermediary Status

  • Platform Provider: Q-Pay acts strictly as a technological intermediary connecting consumers with independent local merchants to facilitate payments, discounts, and rewards.
  • Non-Banking Entity: Q-Pay / Mythri Smart Bazaar Private Limited is NOT a bank, financial institution, or Non-Banking Financial Company (NBFC).
  • Regulatory Compliance: Q-Pay adheres strictly to applicable Indian statutes, data protection laws, and financial transaction regulations. Services and security measures are updated periodically to remain compliant with evolving legal requirements.

2. Account Registration & Security Requirements

  • Age Limitation: All account holders—whether Customers or Merchants—must be at least 18 years of age to register for and use the Q-Pay platform.
  • Accuracy & KYC: You agree to provide true, accurate, current, and complete information during registration. Verification of identity (KYC) may be required to maintain platform integrity, enhance security, and fulfill legal requirements.
  • Account Credentials: You are solely responsible for maintaining the confidentiality of your account credentials, PINs, and passwords. You accept full responsibility for all activities occurring under your account.
  • Reporting Security Breaches: While Q-Pay deploys robust, industry-standard security measures and encryption, users and merchants must take personal precautions to protect their devices. You agree to report any lost credentials, unauthorized transactions, or suspicious activities immediately to support@mythrismartbazaar.com.

3. Data Protection, Security & Transaction Monitoring

  • Encryption & Data Safety: All billing data, payment details, personal credentials, and merchant transaction records are encrypted and stored in compliance with applicable financial and data privacy standards.
  • Real-Time Monitoring: All transactions executed across the Q-Pay ecosystem are monitored in real time to detect, prevent, and mitigate fraudulent, illegal, or unauthorized actions.
  • Transparent Fees: Q-Pay reserves the right to charge service or transaction fees for specific features. All applicable fees are clearly disclosed within the respective mobile applications prior to transaction confirmation.

4. Dispute Resolution & Governing Law

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of India.
  • Arbitration: In the event of any claim, dispute, or controversy arising out of or relating to these Terms, the Q-Pay Application, or any transaction, the parties agree to resolve the matter through binding arbitration under the Arbitration and Conciliation Act, 1996 (India), as amended.
  • Jurisdiction: The seat and venue of arbitration shall be in Kerala, India, and proceedings shall be conducted in English or Malayalam.

5. Modifications to Terms

Q-Pay reserves the right to update or modify these Terms at any time. Any changes will be communicated in advance via email or through in-app notifications. Your continued use of the Q-Pay Customer Application, Q-Pay Merchants Application, or Site following notification constitutes acceptance of the modified Terms.

PART II: CUSTOMER TERMS & CONDITIONS

6. Customer Rewards & Discounts

  • Cashbacks, and rewards earned through offline purchases at partner retail stores will be credited directly to your Q-Pay Application Smart Coin to active campaign conditions.

7. Merchant Return & Refund Policies

  • Independent Retailers: Because Q-Pay acts solely as a connecting platform and does not sell, manufacture, or deliver retail products directly, each merchant on the ecosystem sets its own return, exchange, and refund policies.
  • Customer Responsibility: Customers are required to verify the merchant’s return window, product condition rules, and any restocking fees directly with the shop owner prior to completing a transaction.
  • Merchant Contact: You may contact merchants directly using the storefront details listed within your Q-Pay application merchant directory. Q-Pay assumes no liability for product quality, defects, or merchant return disputes.

8. Customer Declaration & Consent

By using the Q-Pay Application, the Customer acknowledges:

  1. I have read, understood, and agree to abide by all terms set forth by Mythri Smart Bazaar Private Limited.
  2. I consent to the secure collection, processing, and storage of my personal and billing information.
  3. I agree to pay all authorized transaction fees, keep my credentials secure, and comply with all applicable legal age and financial regulations in India.

PART III: MERCHANT TERMS & CONDITIONS

9. Merchant App Registration & Static QR Codes

  • Merchant Onboarding: Shop owners must complete registration through the Q-Pay Merchants Application and submit mandatory business and identity verification documents.
  • Static QR Code Placement: Q-Pay will provide a dedicated Static QR Code to the merchant. The Merchant explicitly agrees to display this Static QR Code prominently in a high-visibility customer area at the storefront to facilitate bill settlements.
  • Storefront Advertising: By partnering with Q-Pay, the Merchant grants consent to display Q-Pay branding, promotional materials, and advertisements at their physical shop location and within the Q-Pay mobile app directory.

10. Anti-Money Laundering (AML) Compliance & Financial Integrity

  • Compliance with PMLA: All Merchants using the Q-Pay platform must strictly comply with the Prevention of Money Laundering Act, 2002 (PMLA) and all rules, regulations, and guidelines issued thereunder by Indian regulatory authorities.
  • Prohibited Conduct: Merchants shall not use the Q-Pay platform or QR codes for money laundering, structuring cash flows, processing unauthorized or fictitious sales, financing illegal activities, or facilitating any fraudulent or deceptive transactions.
  • Monitoring & Reporting: Q-Pay reserves the right to continuously monitor merchant transactions, request additional documentation, freeze account settlements, or report suspicious transactions directly to law enforcement and financial intelligence authorities without prior notice.

11. Taxation & Statutory Liabilities (GST / Taxes)

  • Merchant Tax Responsibility: Merchants are solely and fully liable for the calculation, collection, reporting, and payment of all applicable local, state, and central statutory taxes—including Goods and Services Tax (GST), applicable service taxes, cesses, and income taxes—arising from payments and bill amounts collected from customers through the Q-Pay platform.
  • Indemnification: Q-Pay is not responsible for collecting or remitting sales taxes or GST on goods and services sold by the Merchant. The Merchant agrees to indemnify and hold harmless Mythri Smart Bazaar Private Limited from any tax liabilities, audits, penalties, or interest imposed by tax authorities due to the Merchant’s failure to comply with statutory tax obligations.

12. Payment Settlements & Transaction Flow

  • UPI Bill Settlement: Customers clear their store bills by scanning the merchant’s Q-Pay Static QR Code using any Unified Payments Interface (UPI) compatible application.
  • Direct Settlement: Funds are processed and settled directly to the Merchant’s designated bank account instantly or per the applicable settlement cycle, subject to bank processing availability.
  • Fee Deductions: Any applicable platform service charges or transaction processing fees will be disclosed and handled in accordance with the merchant service agreement.

13. Merchant Return & Disclosure Obligations

  • Clear Store Policies: Merchants are solely responsible for clearly establishing and communicating their individual return policies, exchange windows, condition requirements, and restocking charges directly to customers.
  • Product Accountability: Merchants retain 100% liability for the quality, safety, legality, and warranty fulfillment of the goods and services sold at their physical establishments.

14. Merchant Declaration & Consent

By using the Q-Pay Merchants Application, the Merchant acknowledges:

  1. I am an authorized representative/owner of the business, at least 18 years old, and legally eligible to enter into binding agreements under Indian law.
  2. I agree to place the Q-Pay Static QR Code and promotional materials in a visible location at my storefront and consent to Q-Pay branding at my shop.
  3. I explicitly accept sole liability for calculating, reporting, and remitting all GST, service taxes, and duties applicable to customer purchases, and I commit to full compliance with Indian Anti-Money Laundering laws (PMLA).
  4. I accept responsibility for account security, consent to secure processing of transaction data, acknowledge platform fees, and agree to resolve any disputes via arbitration under Indian law.

PART IV: CONTACT & SUPPORT

For inquiries, customer support, or merchant onboarding assistance regarding these Terms of Use, please contact: